Question

20．假如你是李華，一個月前在某國外網站買了一本《牛津英文詞典》（Oxford English Dictionary），至今仍未到貨，參照要點提示，用英文給經理寫一封投訴信．
1．說明投訴原因
2．表達自己的不滿
3．提出解決方案
注意：
1．詞數100左右；
2．開頭結尾已給出；
3．可以適當增加細節，以使行文連貫．
參考詞匯：退款refund
Dear Manager，
I'm writing to complain that I haven't received the Oxford English Dictionary that I ordered on your online bookstore yet．（高分句型一）（說明投訴原因）
I ordered it one month ago，but it hasn't reached me on time as your company had promised．I have been preparing for an important examination，during which the dictionary is of great use to me．（高分句型二）Without it，I'm not able to fully understand all the new words．（表達自己的不滿）As for my dictionary，you should look into the case and reply as fast as you can．In addition，I hope you can deliver my dictionary to me as soon as possible or refund my money．I do hope your service can improve from now on．（高分句型三）（提出解決方案）
I'm looking forward to your early reply．
Yours，
Li Hua．

Answer 1

分析 本篇書面表達屬于提綱類作文，根據提示信息假如你是李華，一個月前在某國外網站買了一本《牛津英文詞典》（Oxford English Dictionary），至今仍未到貨，參照要點提示，用英文給經理寫一封投訴信，寫作時注意以下幾點：1、仔細閱讀有關提示，弄清試題提供的所有信息，要點包括：說明投訴原因；表達自己的不滿；提出解決方案．
2、提綱是文章的總體框架，要在提綱的范圍內進行分析、構思和想象．要依據提示情景或詞語，按照一定邏輯關系來寫．本文寫作時可以按照要點所給的順序寫．3、根據要表達的內容確定句子的時態、語態．4．注意使用高級詞匯和句式，以增加文章的亮點．
【亮點說明】本文結構緊湊，層次分明，而且使用了多種表達：on time 按時，及時；prepare for為…做準備；be of great use有用的；As for至于；look into 調查，研究；In addition另外；from now on從現在起；look forward to 盼望；
I'm writing to complain that I haven't received the Oxford English Dictionary that I ordered on your online bookstore yet．（高分句型一）
I have been preparing for an important examination，during which the dictionary is of great use to me．（高分句型二）
I do hope your service can improve from now on．（高分句型三）

解答 Dear Manager，
       I'm writing to complain that I haven't received the Oxford English Dictionary that I ordered on your online bookstore yet．（高分句型一）（說明投訴原因）
       I ordered it one month ago，but it hasn't reached me on time as your company had promised．I have been preparing for an important examination，during which the dictionary is of great use to me．（高分句型二）Without it，I'm not able to fully understand all the new words．（表達自己的不滿）As for my dictionary，you should look into the case and reply as fast as you can．In addition，I hope you can deliver my dictionary to me as soon as possible or refund my money．I do hope your service can improve from now on．（高分句型三）（提出解決方案）
       I'm looking forward to your early reply．
                                                                                                   Yours，
                                                                                                  Li Hua

點評 英語寫作是一項主觀性較強的測試題．它不僅考查學生的寫作基礎而且還考查學生在寫作過程中綜合運用語言的能力．在撰寫時要注意主謂語一致，時態呼應，用詞貼切等．要提高英語寫作水平，需要兩方面的訓練：一是語言基礎方面的訓練，要有扎實的造句、翻譯等基本功，即用詞法、句法等知識造出正確無誤的句子；二是寫作知識和能力 方面的訓練以掌握寫作方面的基本方法和技巧．