A2 Complete the passage with proper words or phrase according to the given Chinese. 根據中文提示，用適當的單詞或短語完成短文。
Last week, I bought a new laptop to (1)
connect to
(與……連接) my home Wi-Fi. At first, it worked perfectly — until one morning, the screen suddenly (2) ______
froze
(靜止不動) and turned black. I tried restarting it, but the (3) ______
software
(軟件) update had caused a bug. I opened the (4) ______
app/application
(應用程序) store to find fixes, but the download kept (5) ______
failing
(失敗) because of a weak network signal. I was annoyed and contacted customer (6) ______
support
(支持). The chatbot, powered by (7) ______
artificial intelligence (AI)
(人工智能), asked me to unplug, wait, and plug back in and (8) ______
repeated
(重復) the same steps I'd already tried. However, it wasn't helpful at all. Finally, a human agent helped me reset the device remotely.
