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A passenger（乘客）told an air hostess（空姐）that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the   26 soon.
Twenty minutes   27 , when the passenger's ring for service sounded, the air hostess realized it at once. She was kept so busy that she   28  to bring him the water. Therefore, the passenger was held up（延遲）to take his medicine. She hurried over to him with a cup of water, but he  29 it．
In the following hours on the flight,   30 time the air hostess passed the passenger, she would ask him with a smile  31 he needed help or not. But the passenger never    32 her words.
When he was going to get off the  33 ，the passenger asked the air hostess to hand him  the passengers' booklet（意見簿）．She was very  34 . She knew that he would write down  sharp (刻薄的) words, which might make her  35 the job.  36   with a smile she handed it to him.
Off the plane, she   37  the booklet and smiled, for the passenger put it, "On the flight, you asked me if I needed help for twelve times  38 . How can I refuse   39  twelve sincere (真誠的) smiles?"
That's right! It was the twelve smiles of the air hostess that touched（感動）the passenger  40  and of course she wouldn't lose her job!

A man got a new car and he was very proud 　26　 it. One day, when he 　27　 back home, he saw his three-year-old son 　28　 hitting the new car with a toy hammer. The man was 　29　 angry that he ran to his son, grabbed the hammer from 　30　, and used the hammer to hit the little boy’s hands too hard. The 　31　 boy cried out but his father didn’t care.
　　When the father 　32　, he took his son to the 　33　 as fast as he could. Although the doctor tried his best to save the 　34　 bones（骨頭）, he had to cut the fingers from both of the boy’s hands in the end.
　　When the boy 　35　 in the hospital and saw his hands, he innocently(天真) said, “Dady, I’m sorry about your car.” Then he asked, “but 　36　 are my fingers going to grow back?” The father 　37　 very sad.
　　Think about the story when 　38　 steps on your feet or when you wish to take revenge(報復). Think first before you lose your patience with someone. Cars can 　39　, but broken bones and hurt feelings often can’t.
　　People often make mistakes. But we should remember that forgiveness is greater than revenge. 　40　 before act!