To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
1.The first email is basically an email of .
A．apology B．sympathy C．appreciation D．complaint
2.What’s wrong with the boots John Trimbald bought?
A．The soles of the boots began to fall apart.
B．The color of the boots had shaded a lot.
C．The boots didn’t fit the workers well.
D．The patterns of the boots didn’t satisfy the workers.
3.What is the underlined word “spray” used for according to the passage?
A．To repair the damaged boots. B．To protect the soles from heat.
C．To prevent the crew from danger. D．To protect the boots from concrete.
4.According to the president of The Shoe People, John Trimbald .
A．can exchange the damaged boots with new ones at any time
B．must return the damaged boots to any of the retail stores
C．will get new pairs of boots and a free year’s supply of spray
D．can return the damaged boots and spray for a full refund now
1.D
2.A
3.B
4.C
【解析】
試題分析：這是一篇電子郵件形式的應用文，內容是關于顧客對所買鞋子的質量問題投訴和賣家對此做出的答復和解決措施。
1.推理題：從第一封郵件的最后一句話，Please respond as soon as possible with instructions on how I can return the boots and receive a refund.可知這是封投訴信。選D
2.細節題：從第一封郵件的最后一句話，the soles began to fall apart on them after just twelve weeks.可知選A
3.猜詞題：由第二封郵件的句子：In our retail stores, this spray is always recommended to buyers who work on heated floors.可知spray的用途。選B
4.推理題：從第二封郵件的第二段：Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray.可知答案是C
考點：考查書信類短文
點評：文章屬于信息篩選類短文，有兩封書信，可以很快找到關鍵處，在解答這類問題時要求學生抓住題干文字信息，采用針對性方法進行閱讀，答案在文章中可以直接找到。
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