Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
2.In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
3.The underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
4.Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
5.Which of the following can be the best title of this passage?
A. Customer Service in America B. Excellent Stores in America
C. Shopping Rules in America D. Being King or Queen in America
科目：高中英語 來源：2010年湖北省八校高三第二次聯考英語試題 題型：完型填空
完型填空（共20小題；每小題1.5分，滿分30分）
閱讀下面短文，從短文所給各題的四個選項（A、B、C、D）中選出可以填入空白處的最佳選項，并在答題卡上將該項涂黑。
It was a bitter, cold craning in evening Virginia years ago. An old man was waiting for a ride across the river. The wait seemed endless. His body became stiff the cold wind.
He heard the faint, steady 31 of approaching hooves (馬蹄) coming along the frozen path, 32 , he watched as several horsemen 33 the bend. He let the first one pass by, then another and another. Finally, the last rider neared the sport where the old man sat like a snow 34 . As this one drew near ,the old man 35 the rider’s eye and said, “Sir, would you mind giving an old man a 36 to the other side?” There appear to be passage way by foot."
Reining his horse, the rider replied, “Sure. Hop aboard.” Seeing the old man was unable to 37 his half – frowned body from the ground, the horseman dismounted and helped the old man onto the horse. The horse took the old man not just across the fiver ,but to his 38 .
As they neared the cottage, the horseman’ 39 caused him to inquire ,"Sir ,I notice that you let several other riders 40 without making an effort to secure a ride. Then I came up and you 41 asked me for a ride. I'm curious. What if I had 42 and left you there?"
The old man 43 himself slowly down from the horse, looked the rider straight in the eyes, and replied, "I’ve been around here for some time .I 44 I know people pretty good. The old – timer continued. I looked into the eyes of the other riders and immediately saw there was no 45 for my situation. It would have been 46 even to ask them for a ride. But when looked into your eyes, kindness and compassion were 47 . I knew, then and there, that your gentle spirit would welcome the opportunity to give me 48 my time of need.”
Those heartwarming comments 49 the horseman deeply.
“I'm most grateful for what you have said.” He told the old man .''May I have get too 50 in my own affairs that I fail to respond to the needs of others with kindness and compassion ."
With that Thomas Jefferson turned his around and made his way back.
31．A．rhythm B．nonce C．voice D．singing
32．A．Excitedly B．Anxiously C．Angrily D．Desperately
33．A．cut B．rounded C．traveled D．repaired
34．A．hall B．wall C．statue D．pile
35．A．hit B．attracted C．cleaned D．caught
36．A．rest B．ride C．hand D．way
37．A．raise B．build C．expose D．set
38．A．office B．town C．car D．destination
39．A．curiosity B．determination C．courage D．confidence
40．A．pass by B．east sway C．turn around D．slow down
41．A．suddenly B．occasionally C．slowly D．immediately
42．A．refused B．flown C．escaped D．rehabbed
43．A．put B．lowered C．laid D．supported
44．A．admit B．imagine C．think D．hope
45．A．warmth B．kindness C．concede D．consideration
46．A．useless B．worthless C．uninteresting D．disappointing
47．A．hidden B．evident C．great D．strong
48．A．money B．clothes C．assistance D．horse
49．A．influenced B．spoilt C．encouraged D．touched
50．A．lazy B．tired C．busy D．proud
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科目：高中英語 來源：2012-2013學年江蘇省沭陽縣高一下學期期中調研測試英語試卷（帶解析） 題型：完型填空
完形填空（共20小題；每小題1分，滿分20分）?
閱讀下面短文，從短文后各題所給的A、B、C、D四個選項中，選出最佳選項
Would you agree with the statement that a wish is born from an idea, a simple idea imagined in the mind? Back in the 19th century two men had an idea which in the end became their great 36 . The efforts they had made were rewarded(獎賞) with their success that 37 world travel.
In 1903, the Wright Brothers (Wilbur and Orville) achieved their dream. They flew the world’s first power-driven, heavier-than-air machine by which they made free, controlled and sustained(持久的) 38 . Kitty Hawk, North Carolina(美國地名) 39 this important and memorable moment.
The dream started with an idea that was planted in their minds by a 40 given to them by their father. In the words of the boys, “Our father came into the house one evening with some object in his hands, and 41 we could see what it was, he threw it into the air. Instead of falling to the floor, the toy flew across the room 42 it hit the ceiling(天花板), where it finally sank to the 43 .” This simple toy attracted the Wright Brothers and started their lifelong 44 in human flight.
The Wright Brothers 45 learning new things. 46 they opened their own printing office and then in 1893 they opened a company where they repaired bicycles. But Wilbur had his mind set on something more 47 . He decided to pursue(致力于) 48 .
The brothers spent many hours researching, 49 their machines and making improvements. What started out as a 50 soon became a career. With determination and 51 they realized their dream in 1903.
The next time you hear or see an airplane or travel on one, 52 where it all started. A simple idea was developed in the minds of the two young men who didn’t have a university degree. They were not scientists in the 53 sense of the world.
What idea are you working on? Have you limited yourself by saying you are not a scientist or not 54 enough? Whatever the mind can think and believe, it can be 55 .
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科目：高中英語 來源：2013屆甘肅省武威六中高三第五次診斷考試英語卷（帶解析） 題型：完型填空
It was a cold winter’s night when I stopped for gas on my way home from work. I was tired and had a slight 36 .
I worked in a 37 doctor’s office and this was one of those days when the unexpected happened, making the schedule run 38 than usual. It seemed I was going to be late 39 home and my husband, being the 40 person, would be ready to pronounce me late once again. Maybe 41 I hurried, I could still make it home.
I was heading inside to 42 for my gas when I noticed an older couple at the counter. I heard them asking for 43 to the local hospital. It was the same hospital that I had just 44 a few minutes ago.
The young man at the counter was trying to be 45 in explaining how to get there, with two other people making 46 . One of them was 47 trying to give them a whole different route back. It was then that I walked over to the couple and said, “Would you like to follow me to the 48 ?”
A look of 49 crossed the woman’s face.
“I’m going right by there,” I said, which wasn’t a(an) 50 since I had just made up my mind to do 51 that.
I got in my car and began the journey back. I was trying to watch to be sure they were right 52 me. It took only fifteen minutes to get there as rush hour traffic was beginning to 53 . I felt better than I had all day and my headache was nearly gone.
Later, as I arrived home, my husband 54 , “So you aren’t ever late any more.”
I said, “Sometimes it’s 55 to be late.”
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科目：高中英語 來源：北京市西城區2010屆高三下學期抽樣測試 題型：閱讀理解
B
Would you eat a ready meal from the fridge rather than cook by yourself? Have you been doing Internet shopping rather than going to the stores? What can't you be bothered to do?
A study into how lazy British people are has found more than half of the adults are so idle (懶散的) that they'd catch the lift rather than climb two flights of stairs.
Just over 2000 people were quizzed by independent researchers at Nuffield Health, Britain's largest health center. The results were extremely surprising.
About one in six people questioned said if their remote control was broken, they would continue watching the same channel rather than get up.
More than one third of those questioned said they would not run to catch a bus. Worryingly, of the 654 respondents with children, 64% said they were often too tired to play with them.
This led the report to conclude that it's no wonder that one in six children in the UK are classified as obese (very fat) before they start school.
Dr Sarah Dauncey, medical director of Nuffield Health, said, “People need to get fitter, not just for their own sake, but for the sake of their families, friends and evidently their pets too.”
“If we don't start to take control of this problem, a whole generation will become too unfit to perform even the most fundamental tasks.”
And Scotland's largest city, Glasgow, was shamed as the most idle city in the UK, with 75% questioned admitting they do not get enough exercise, followed closely by Birmingham and Southampton, both with 67%.
The results bring serious challenges for the National Health Service, where obesity-related illnesses such as heart disease 
and cancer have been on a steady increase for the past 40 years and are costing billions of pounds every year.
60．How many people questioned don't play with their children?
A．1280. B．More than 333. C．654. D．About 420.
61．The study leads us to believe that .
A．the pets in the UK will be in trouble if their owners keep their way of life
B．Glasgow people feel ashamed because they don't get enough exercise
C．British people are the laziest around the world
D．five sixths of the British children are healthy
62．How does the author convince the readers?
A．By presenting the results of a study. B．By providing answers to questions.
C．By interviewing some experts. D．By telling a story.
63．What is the passage mainly about?
A．A study of British people's laziness. B．
A study of British people's lifestyles.
C．The health service in the UK. D．The obesity problem in the UK.
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科目：高中英語 來源：河北省石家莊市第一中學2009-2010學年度高一第二學期期中考試英語試卷 題型：閱讀理解
C
Tech-Camp
6 Devon Road, Kowloon Tong, Hong Kong a technology day camp for students 12-17.
About Tech-Camp
Tech-Camp is a day camp with a focus on computers and electronic technology. We offer 2-week summer programmes for students of 12-17 years of age. We have a computer lab with the latest and fastest equipment, an electronics lab and a video production studio. Our staff is special, too. Our programme leaders are experts in computer and electronics, of course, but they are also people who care about children and enjoy working with them.
The Benefits of Tech-Camp
In all of our programmes, we show students how to work in teams and how to solve problems by themselves. We encourage them to think creatively(有創造性地).
What students will do at Tech-Camp
Each day Tech-camp is filled with useful, interesting and challenging activities. For example, in the Computer Programme, students lean the basic computer programming, and how to use the Internet. In the Tech-Camp Programme, they make radio-controlled model cars and produce their own short videos.
| Programme | Session 1 | Session 2 | Session 3 |
| Computer programme | 15June-26June | 15June-26June | 15June-26June |
| High-tech Programme | 29June-10July | 27July-7August | 15June-26July |
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