Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines 36 to improve, and they adopted (采用) new standards just before Christmas. 37 as another summer nears, plenty of 38 travelers don’t see much improvement in customer 39 overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical 40 on whether airlines are 41 their promises. One survey suggests problems: the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威懾) of consumer-protection laws by the 44 _, 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to 47 whether each airline is doing what it promised. Mead warns travelers shouldn’t 48 too much. Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service.” Spokeswoman Shelly Sassoon says. “And when 51 are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the 52 10 carriers. 53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
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【小題1】A
【小題1】B
【小題1】B
【小題1】C
【小題1】D
【小題1】A
【小題1】D
【小題1】A
【小題1】C
【小題1】B
【小題1】C
【小題1】D
【小題1】B
【小題1】A
【小題1】D
【小題1】D
【小題1】C
【小題1】A
【小題1】B
【小題1】C
解析【小題1】原文提到航空公司采取了一系列措施，其中包括對(duì)乘客的十二項(xiàng)保證。因此可知航空公司在政府的要
求下已答應(yīng)改善服務(wù)。
【小題1】盡管他們采取了措施，但乘客們?nèi)匀粵]有看到很多改善。
【小題1】experienced travelers此處意思為經(jīng)常乘飛機(jī)出行的乘客。skilled有技能的；tired勞累的；puzzled感到迷惑的。結(jié)合常識(shí)可知，只有經(jīng)常乘飛機(jī)的乘客才能體會(huì)出航空公司服務(wù)的改變。
【小題1】上文提到政府要求航空公司改善顧客服務(wù)。因此可知，航空公司應(yīng)是在服務(wù)這一塊采取的措施。
【小題1】根據(jù)本句的謂語動(dòng)詞publish可以得知答案。
【小題1】honor此處意思為履行，遵守。上文航空公司許諾改善服務(wù)，交通部門作為監(jiān)督主管部門看他們是否履行了自己做出的許諾。
【小題1】此處是拿今年顧客的投訴數(shù)量與去年的相比。
【小題1】最后一自然段對(duì)此處作了進(jìn)一步的解釋，根據(jù)最后一段第二句話可知答案。quarter季度。
【小題1】法律應(yīng)是由政府部門制定的。結(jié)合上文可知航空公司改善服務(wù)，一是由于顧客的抱怨；一是迫于政府的壓力。
【小題1】根據(jù)下文航空公司采取的措施可知他們同意改善服務(wù).（wish to do希望做…… ; remember to do記著去做……；fail to do…沒有做……）。
【小題1】as作為。對(duì)乘客的幾項(xiàng)許諾應(yīng)是為改善服務(wù)而做出的努力中的一部分
【小題1】交通部門派出20名工作人員應(yīng)是去檢查航空公司是否履行了自己的許諾。
【小題1】此處選A、C、D三項(xiàng)不符常理。根據(jù)下一段的解釋可知，Mead是希望顧客不要對(duì)航空公司服務(wù)的改善寄予過高的期望。
【小題1】根據(jù)promises與better communication的關(guān)系可知答案。Be aimed at旨在……。
【小題1】上文多次提到了航空公司為改善服務(wù)采取的措施或做出的努力。
【小題1】聯(lián)系上一句可知，既然航空公司已經(jīng)做出努力改善服務(wù)，就會(huì)有提高。只不過這個(gè)進(jìn)步要很長一段時(shí)間才能被人注意到。
【小題1】根據(jù)第二段最后一句話可知答案。
【小題1】聯(lián)系上下文可知，去年顧客投訴的數(shù)量很多，航空公司采取了一些措施。盡管最好的十家航空公司的投訴率下降，可是加上其他的航空公司，投訴率與去年相比仍然是呈上升趨勢(shì)。
【小題1】因顧客的投訴率是上升趨勢(shì)，McCain 和其他立法者認(rèn)為有必要通過一項(xiàng)新的顧客保護(hù)法。
【小題1】前文提到了保護(hù)顧客權(quán)益法，此處指再通過一項(xiàng)新的保護(hù)顧客權(quán)益法。
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Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．
The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．
SleepSmart ____（44） the distinct pattern of brain waves _____（45） during each phase of sleep, via a headband equipped _____（46） electrodes and a microprocessor．This measures the electrical activity of the wearer’s brain, in much the ____（47） way as some machines used for medical and research ____（48）, and communicates wirelessly with a clock unit near the bed．You ____（49） the clock with the latest time at _____（50） you want to be wakened, and it _____（51） duly wakes you during the last light sleep phase before that．
The _____（52） was invented by a group of students at Brown University in Rhode Island ____（53） a friend complained of waking up tired and performing poorly on a test．“_____（54） sleep-deprived people ourselves, we started thinking of _____（55） to do about it．” Says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by students to develop their idea．
| A ．beside A．upon A．ensure A．through A．reveals A．effect A．a(chǎn)lready A．means A．removes A．proceeded A．by A．familiar A．findings A．persevere A．where A．then A．claim A．once A．Besides A．what | B．near B．before B．a(chǎn)ssure B．into B．reverses B．a(chǎn)ffect B．ever B．marks B．relieves B．produced B．of B．similar B．prospects B．program B．this B．a(chǎn)lso B．conclusion B．a(chǎn)fter B．Despite B．how | C．for C．towards C．require C．a(chǎn)bout C．resumes C．reflect C．never C．says C．records C．pronounced C．with C．identical C．proposals C．prohibit C．which C．a(chǎn)lmost C．concept C．since C．To D．whether | D．a(chǎn)round D．till D．request D．on D．repeats D．perfect D．even D．dictates D．recalls D．progressed D．over D．same D．purposes D．plan D．that D．yet D．explanation D．while D．As D．when |
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Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．
The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．
SleepSmart ____（44） the distinct pattern of brain waves _____（45） during each phase of sleep, via a headband equipped _____（46） electrodes and a microprocessor．This measures the electrical activity of the wearer’s brain, in much the ____（47） way as some machines used for medical and research ____（48）, and communicates wirelessly with a clock unit near the bed．You ____（49） the clock with the latest time at _____（50） you want to be wakened, and it _____（51） duly wakes you during the last light sleep phase before that．
The _____（52） was invented by a group of students at Brown University in Rhode Island ____（53） a friend complained of waking up tired and performing poorly on a test．“_____（54） sleep-deprived people ourselves, we started thinking of _____（55） to do about it．” Says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by students to develop their idea．
| 【小題1】A ．beside 【小題2】A．upon 【小題3】A．ensure 【小題4】A．through 【小題5】A．reveals 【小題6】A．effect 【小題7】A．a(chǎn)lready 【小題8】A．means 【小題9】A．removes 【小題10】A．proceeded 【小題11】A．by 【小題12】A．familiar 【小題13】A．findings 【小題14】A．persevere 【小題15】A．where 【小題16】A．then 【小題17】A．claim 【小題18】A．once 【小題19】A．Besides 【小題20】A．what | B．near B．before B．a(chǎn)ssure B．into B．reverses B．a(chǎn)ffect B．ever B．marks B．relieves B．produced B．of B．similar B．prospects B．program B．this B．a(chǎn)lso B．conclusion B．a(chǎn)fter B．Despite B．how | C．for C．towards C．require C．a(chǎn)bout C．resumes C．reflect C．never C．says C．records C．pronounced C．with C．identical C．proposals C．prohibit C．which C．a(chǎn)lmost C．concept C．since C．To D．whether | D．a(chǎn)round D．till D．request D．on D．repeats D．perfect D．even D．dictates D．recalls D．progressed D．over D．same D．purposes D．plan D．that D．yet D．explanation D．while D．As D．when |
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Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．
The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．
SleepSmart ____（44） the distinct pattern of brain waves _____（45） during each phase of sleep, via a headband equipped _____（46） electrodes and a microprocessor．This measures the electrical activity of the wearer’s brain, in much the ____（47） way as some machines used for medical and research ____（48）, and communicates wirelessly with a clock unit near the bed．You ____（49） the clock with the latest time at _____（50） you want to be wakened, and it _____（51） duly wakes you during the last light sleep phase before that．
The _____（52） was invented by a group of students at Brown University in Rhode Island ____（53） a friend complained of waking up tired and performing poorly on a test．“_____（54） sleep-deprived people ourselves, we started thinking of _____（55） to do about it．” Says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by students to develop their idea．
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1.A ．beside 2.A．upon 3.A．ensure 4.A．through 5.A．reveals 6.A．effect 7.A．a(chǎn)lready 8.A．means 9.A．removes 10.A．proceeded 11.A．by 12.A．familiar 13.A．findings 14.A．persevere 15.A．where 16.A．then 17.A．claim 18.A．once 19.A．Besides 20.A．what |
B．near B．before B．a(chǎn)ssure B．into B．reverses B．a(chǎn)ffect B．ever B．marks B．relieves B．produced B．of B．similar B．prospects B．program B．this B．a(chǎn)lso B．conclusion B．a(chǎn)fter B．Despite B．how |
C．for C．towards C．require C．a(chǎn)bout C．resumes C．reflect C．never C．says C．records C．pronounced C．with C．identical C．proposals C．prohibit C．which C．a(chǎn)lmost C．concept C．since C．To D．whether |
D．a(chǎn)round D．till D．request D．on D．repeats D．perfect D．even D．dictates D．recalls D．progressed D．over D．same D．purposes D．plan D．that D．yet D．explanation D．while D．As D．when |
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科目：高中英語 來源： 題型：閱讀理解
Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you.
The clock, called SleepSmart, measures your sleep cycle, and waits 1 you to be in your lightest phase(stage)of sleep 2 rousing（waking）you. Its makers say that should 3 you wake up feeling refreshed every morning.
As you sleep you pass 4 a sequence of sleep states-light sleep, deep sleep and REM(rapid eye movement) sleep-that 5 approximately every 90 minutes. The point in that cycle at which you wake can 6 how you feel later, and may 7 have a greater impact than how much or little you have slept. Being roused during a light phase 8 you are more likely to wake up energetic.
SleepSmart 9 the distinct pattern of brain waves 10 during each phase of sleep, via a headband equipped 11 electrodes（電極）and a microprocessor. This measures the electrical activity of the wearer’s brain, in much the 12 way as some machines used for medical and research 13 , and communicates wirelessly with a clock unit near the bed. You 14 the clock with the latest time at 15 you want to be wakened, and it 16 duly（適時(shí)地）wakes you during the last light sleep phase before that. The 17 was invented by a group of students at Brown University in Rhode Island 18 a friend complained of waking up tired and performing poorly on a test, “ 19 sleep-deprived（被剝奪）people ourselves, we started thinking of 20 to do about it, ” says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by the students to develop their idea.
1．A．beside B．near C．for D．a(chǎn)round
2．A．upon B．before C．towards D．till
3．A．ensure B．force C．require D．request
4．A．through B．into C．a(chǎn)bout D．on
5．A．shows B．changes C．begins D．repeats
6．A．effect B．a(chǎn)ffect C．reflect D．perfect
7．A．a(chǎn)lready B．ever C．never D．even
8．A．means B．marks C．says D．narrates
9．A．removes B．makes C．records D．recalls
10．A．proceeded B．produced C．pronounced D．progressed
11．A． by B．of C．with D．over
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13．A．findings B．a(chǎn)chievements C．proposals D．purposes
14．A．prompt B．program C．design D．plan
15．A．where B．this C．which D．that
16．A．then B．a(chǎn)lso C．a(chǎn)lmost D．yet
17．A．claim B．conclusion C．concept D．explanation
18．A．once B．a(chǎn)fter C．since D．while
19．A．Besides B．Despite C．To D．As
20．A．what B．how C．whether D．when
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