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To: manager@tastytreat.com
Date: Monday, 7th October, 3:34 p.m.
From: raymondyuen@canada.net
Subject: Complaint
Dear Mr. Price,
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing(失望).
It was my son’s birthday so we booked a non-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking area. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach(蟑螂)in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(作料).When we told her it had legs, she apologized
(="said" sorry) and took the food away.
We asked for the pay for my wife’s meal bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The headwaiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced(被迫)to pay.
The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely,
Raymond Yuen
小題1: The headwaiter didn’t believe Mr. Yuen because _______.

A．the waitress hadn’t told him about what happened

B．he believed that the cockroach was garlic

C．he didn’t want to pay Mr. Yuen back

D．the manager was on holiday

小題2: What does Mr. Yuen want to pay for now?

A．Nothing.	B．Two meals.
C．Three meals.	D．Only the drinks.

小題3: Mr. Yuen wanted Mr. Price to ______.

A．say sorry to his family

B．let the headwaiter stop working in the restaurant

C．get the headwaiter to say sorry

D．get the headwaiter and Janet to say sorry

小題1:A
小題2:A
小題3:C

試題分析：短文大意：本文是雷蒙德花園寫的一份對餐館的投訴信。投訴在該餐館就餐時發現菜中有只蟑螂，服務員不但不道歉，反而迫使付了三頓飯的錢。
小題1:細節理解題。根據文中He told me Janet had finished work.可知該選A。
小題2:細節理解題。根據文中The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
可知該選A。
小題3:推理判斷題。根據文中The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal.可知該選C。

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