Question

閱讀下面短文，并按照題目要求用英語回答問題。

　　When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單), or any other records that might help, at the store of buying．In most cases, this action will produce results．However, if it does not, there are various means the consumer may use to gain satisfaction．

　　A simple and common method used by many consumers is to complain directly to the store manager．In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer's favor, taking it as true that he or she has a just right．

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter．

　　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．If this can't be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements．For example, “The left speaker doesn't work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work．”

　　The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible．But if a polite complaint does not achieve the expected result, the consumer can take a step further．He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights．

1．According to the passage, what should you do first when you find what you’ve bought has a fault in it?(No more than 15 words)

________________

2．Please explain the underlined word in English．(No more than 5 words)

________________

3．According to the author, what is the most effective compliant about what was bought?(No more than 15 words)

________________

4．What is the main idea of the passage?(No more than 10 words)

________________

5．According to the passage, what is the last way a consumer has to use?(No more than 20 words)

________________

Answer 1

答案：
解析：

　　答案：1．I should show something provable in written form to the store．

　　2．Exact/clear

　　3．We/You should explain exactly what is the matter with the thing we/you have bought．

　　4．How to make the complaint effective．

　　5．The last way is to warn the seller that he will turn to the court or a consumers’ organization for help．

　　解析：1．此題為信息推斷表達題。根據文章第一段我們可以得知作者告訴讀者遇到這樣問題時的解決方法，故而經過推斷可以得知答案。

　　2．詞義推斷表達題要根據上下文的字里行間進行推斷。在第四段劃線詞的后面我們可以看到：…rather than by making general statements，故而可以寫出正確答案。

　　3．這是一道細節認知表達題，根據第四段中的主題句以及后面的進一步說明可以得知答案：Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．

　　4．此題為文章主旨表達題。通過對整篇文章的說明不難得出答案。

　　5．這是一道細節推斷表達題。首先要認知題干中the last way的邏輯，它是表示“最后的，或是最不想用的方法”。其次，根據文章最后一段中的He can threaten to take the seller to court or report the seller…可以得出正確答案。